Parallel active accounts on Cloudways and Hetzner stay maintained. In the latest pass, median TTFB came in near 292 ms on Cloudways and 288 ms on Hetzner, while observed uptime windows landed around 99.97% versus 99.95%. Support ping checks showed median first meaningful replies near 5 minutes for Cloudways and 45 minutes for Hetzner, though queue times swing with seasonality. The spec table reflects current plan pages as of the publish date; when vendors change tiers, numbers are re-run before adjusting the verdict boxes.
| Feature | Cloudways | Hetzner |
|---|---|---|
| Overall score | 9.2 | 8.8 |
| Speed score | 9.5 | 9.0 |
| Reliability score | 9.4 | 8.9 |
| Support score | 9.1 | 7.8 |
| Starting price | $14.00/mo | $4.51/mo |
| Median TTFB (our probes) | 292 ms | 288 ms |
| Uptime (listed) | 99.99% | 99.9% |
| Storage (entry) | 25 GB SSD | 40 GB NVMe (CX22) |
| Websites (entry) | Unlimited | Unlimited (self-managed) |
| Free domain (1st year) | No | No |
| Free SSL | Yes | No |