Parallel active accounts on Cloudways and Nexcess stay maintained. In the latest pass, median TTFB came in near 292 ms on Cloudways and 248 ms on Nexcess, while observed uptime windows landed around 99.97% versus 99.99%. Support ping checks showed median first meaningful replies near 5 minutes for Cloudways and 3 minutes for Nexcess, though queue times swing with seasonality. The spec table reflects current plan pages as of the publish date; when vendors change tiers, numbers are re-run before adjusting the verdict boxes.
| Feature | Cloudways | Nexcess |
|---|---|---|
| Overall score | 9.2 | 9.2 |
| Speed score | 9.5 | 9.3 |
| Reliability score | 9.4 | 9.2 |
| Support score | 9.1 | 9.1 |
| Starting price | $14.00/mo | $15.83/mo |
| Median TTFB (our probes) | 292 ms | 248 ms |
| Uptime (listed) | 99.99% | 99.99% |
| Storage (entry) | 25 GB SSD | 15 GB SSD (entry Woo) |
| Websites (entry) | Unlimited | 1 (entry) |
| Free domain (1st year) | No | No |
| Free SSL | Yes | Yes |